Refund policy

Returns & Refunds

Because each item is made to order, we do not accept returns or exchanges for change of mind, sizing issues, or buyer’s remorse.

That said, if something isn’t right—we’ll make it right.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

gybtoronto@gmail.com

Include:

Once reviewed, we will offer a replacement or refund at no additional cost.

Please review the size chart carefully before placing your order.

As all products are made to order, we cannot offer exchanges for incorrect sizing.

If you’re unsure, feel free to reach out before ordering—we’re happy to help.

All products are made especially for you once your order is placed. This helps reduce overproduction and waste.

Because of this, orders cannot be changed or cancelled once they have been submitted.

We are not responsible for:

If you experience a shipping issue, please contact the carrier directly.

If you have any concerns, reach out anytime:

gybtoronto@gmail.com

We’re here to help.

Thank you for supporting a purpose-driven brand.

🖤 $5 from every hoodie supports Youth Without Shelter.